Customer service User – Dept. of Degree (Remote)

Customer service User – Dept. of Degree (Remote)

The key responsibilities is always to address inbound phone calls otherwise chats in addition to build outgoing phone calls regarding Government Pupil Aid (FSA) Financing Upkeep

Maximus is finding Customer care Representatives to support the latest Agencies from Knowledge. To arrange your for this character, Maximus provides reduced, full degree hence ensures our group look after each person which have the highest amounts of degree and you may reliability.

Work schedule: Can sit-in eight months of coaching (From another location – from your home), Monday-Friday, 8am-4:30pm CT. No time of was permitted throughout education. Upon completion of training work agenda could well be assigned to your.

  • Address arriving calls, e-mails otherwise chats and then make outgoing calls from Government College student Services (FSA) Mortgage Upkeep
  • Address concerns and you can notate levels regarding recommendations given and you may procedures removed in response to people concerns
  • Create outbound phone calls to follow along with up with people to explain guidance or provide account reputation
  • Processes Borrowing from the bank Bureau Requests making use of oriented techniques and functions
  • Help Contact Cardiovascular system traditional also department and you may business principles and procedures
  • Use the views product to give and you may discover constructive views on the call high quality and you may company tasks
  • Use available expertise, knowledgebase, and you may simple tech such as telephone, e-send, and you can internet browser to resolve questions and perform employment responsibilities
  • Refer escalated calls or issues to suitable levels as required
  • Process desires obtained through standard communication and notate account away from procedures consumed a reaction to those needs

A position and you may proceeded a career was contingent on getting and keeping a great positive clearance. Last suitability determination is the sole discernment of Service from Training.

Just like the 1975, Maximus keeps run significantly less than the beginning purpose off Providing Authorities Suffice peopleĀ®, enabling customers in the world in order to effortlessly build relationships its governments after all levels and you will across the some health and person characteristics programs. That have whenever 31,100 teams internationally, Maximus was a happy lover to help you regulators companies on Joined Says, Australian continent, Canada, Saudi Arabia, Singapore while the Uk. Launch your work having Maximus compliment of a dynamic consumer provider locations.

Productive army service participants, its spouses, and seasoned applicants have a tendency to embody the fresh center competencies MAXIMUS deems very important and offer a beneficial resiliency and dependability you to considerably improves our team. I acknowledge your unique experiences and feel, and wish to give you employment road which enables you to definitely continue and come up with a significant difference for our nation. Our company is proud of our very own involvement with groups dedicated to providing pros in addition to their parents. When you find yourself transitioning regarding military in order to civil lifetime, possess past services, is a resigned experienced or a person in the brand new Federal Protect or Supplies, otherwise a wife out-of an energetic armed forces service member, i’ve tricky and you can fulfilling career potential for you personally. A committed and you may varied team try our most important resource. MAXIMUS will bring equal employment opportunities to all accredited individuals in the place of respect so you can competition, colour, religion, gender, intimate positioning, gender identity, federal origin, secure experienced condition or disabled status.

MAXIMUS try a keen Affirmative action/Equal Options Employer

Because the a respected strategic lover to help you governments across the globe, Maximus assists increase the beginning regarding social qualities in the midst of advanced technology, wellness, monetary, environment, and you may personal challenges. That have a-deep comprehension of system provider delivery, acute skills that go operational excellence, and you will an extensive focus on the requirements of the folks being offered, our very own team progress the brand new critical missions your people. Maximus brings imaginative company processes management, impactful consulting services, and you will tech options that give increased results for the public and you may higher quantities of returns and you will results away from government-paid programs.

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